For frequently asked questions on our programs, please see the categories below. If a question you have has not been addressed, please contact email@example.com.
Starlight Hospital Fun Kits
Q: How can my hospital or healthcare facility receive Hospital Fun Kits?
A: If your hospital is interested in receiving Hospital Fun Kits please contact firstname.lastname@example.org.
Starlight Fun Center™
Q: How do I troubleshoot Fun Center issues?
A: If you are experiencing issues with your Fun Center, please contact email@example.com
Q: How can my hospital receive a Fun Center?
A: If your hospital is interested in purchasing or receiving a Fun Center, please contact firstname.lastname@example.org for more information.
Q: I cannot find how much it costs to attend a Starlight Escape event?
A: All of our Starlight Escapes are no charge to attend for our Starlight Families. Families who participate in various events may need to pay minimal fees for parking, but Starlight works hard to ensure the whole family can access these events and outings with little/no cost to them.
Q: Who can qualify for a Starlight Escaps?
A: We encourage families to apply if they have a child from newborn through to age 18, and who has a serious, life threatening or life altering injury and their activities of daily living are severely affected.
Q: If my son or daughter who is in the program is ill, can my other children still enjoy the events?
A: Absolutely! We understand the impact an ill child has on the entire family system and welcome all family members to our events.
Q: As a new family to Starlight, how many events should I expect to be invited to this year?
A: As a new Starlight family, you will be invited to between 4-6 events this year, in addition to our Day Brightener ticket opportunities.
Q: Where do you host Starlight Escape events?
A: Starlight Escape events are offered in provinces across Canada. We have regional offices in Halifax, Toronto, Calgary, and Vancouver and offer a variety of events in and around each regional city.
Q: Do Starlight Escapes include the whole family?
A: Yes, all siblings and parents are included.
Q: Are your program events wheelchair accessible?
A: We do our very best to ensure that as many events as possible are wheelchair accessible.
Q: Who is eligible to receive a Starlight Wish?
A: Any child with a serious, chronic or life threatening illness between the ages of 4-18 can be referred to Starlight for a Wish. The first step is to become a Starlight Family!
Q: Can my child have Starlight Wish if they have already had a wish experience with another organization ?
A: Your child would not be eligible for a wish if they have had a wish from Starlight or from another wish granting organization for the same illness.