For frequently asked questions on our programs, please see the categories below. If a question you have has not been addressed, please contact info@starlightcanada.org.
Starlight Hospital Happenings
Q: We love all of the Starlight In A Box Kits and they have become an integral part of how we interact with the children. Would it be possible to request that you consider designing a small kit for our teen population? They are often the forgotten group.
A: In August 2011, Starlight will be sending out our first "Tween Swag Bag" as one of this year’s Starlight In A Box distractive activity kits.
Q: As a result of a Public Health Advisory directive to remove toys and magazines from hospital emergency departments and common areas, many children and families will have a more difficult and anxious time in hospital waiting rooms, clinics and outpatient areas.
A: The Starlight Boredom Busters Kit is in response to the requests from hospitals to address the ongoing need to provide small distractive items for children while they are in waiting rooms. Items are contained in a small zippered biodegradable bag and include a children’s puzzle/game magazine, sharpened pencil colours, kids comic book and mini drawing board. It’s always easier to face a long wait when there are puzzles to solve and games to play! 9000 kits were distributed to hospitals in 2010!
Q: How can my hospital receive Hospital Kits?
A: If your hospital is interested in receiving Hospital Kits please contact our Hospital Coordinator for more information.
Starlight Fun Center™
Q: How do I troubleshoot Fun Center issues?
A: If you are experiencing issues with your Fun Center, please visit our Hospital Manual for more direction and support.
Q: How can my hospital receive a Fun Center?
A: If your hospital is interested in purchasing or receiving a Fun Center, please contact our Fun Center Coordinator for more information.
Starlight Escapes
Q: I cannot find how much it costs to attend a Starlight Escapes?
A: All of our Starlight Escapes are no charge.
Q: Who can qualify for the Starlight Escapes?
A:We encourage families to apply if they have a child from newborn through to age 18, and who has a serious, life threatening or life altering injury and their activities of daily living are severely affected.
Q: If my son or daughter who is in the program is ill, can my other children still enjoy the events?
A: Absolutely! We understand the impact an ill child has on the entire family system and welcome all family members to our events.
Q: As a new family to Starlight, how many events should I expect to be invited to this year?
A: As a new Starlight family, you will be invited to roughly 4-6 events this year, in addition to our Day Brightener ticket opportunities.
Q: Where do you host Starlight Escapes?
A: Starlight Escapes events are offered in a variety of regions across North America. We have regional offices in Ottawa, Toronto, Calgary, and Vancouver and offer a variety of events in and around each regional city.
Q: Does the Starlight Escapes include the whole family?
A: Yes, all siblings and parents are included.
Q: Are your program events wheelchair accessible?
A: We do our very best to ensure that as many events as possible are wheelchair accessible.
Starlight Wishes
Q: Who is eligible to receive a Starlight Wish?
A: Any child with a serious, chronic or life threatening illness between the ages of 4-18 can be referred to Starlight for a wish.
Q: What kind of Starlight Wishes do other kids request?
A: Some of the more popular wish choices involve travelling to meet a favourite celebrity, Disney World, computers or home entertainment systems.
Q: Can my child have a wish from Starlight if the have already had a wish?
A: Your child would not be eligible for a wish if they have had a wish from another wish granting organization for the same illness.
